gacha Legal Notice

We at gacha operate an online entertainment platform available only in jurisdictions where local law permits. Our service is not universally available, and we do not offer our platform in jurisdictions where online wagering is prohibited. Users who access our gacha service are solely responsible for verifying that such access and use comply with the laws of their own jurisdiction. This legal notice sets out the terms under which we operate, the limits of our service availability, and your obligations as an account holder.

Our gacha platform provides live-dealer tables, slot games, sports markets, and numbers games to eligible users. We support deposits and withdrawals via Indonesian payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers to mobile banking, local payment, online payment, and e-wallet. Access to our gacha service is conditional on account verification, compliance with our terms, and your jurisdiction's local law.

This page outlines our legal position on service availability, account eligibility, data handling, and your rights and responsibilities as a user of our gacha platform.

Service availability and jurisdiction restrictions on our gacha platform

We do not offer our services in jurisdictions where online wagering is prohibited by local law. Our gacha platform is available only where the applicable law of your jurisdiction permits access and use of online entertainment services. Users are responsible for verifying that their access and use of our gacha platform comply with the laws of their own jurisdiction. We make no representation that our service is legal or available in any particular location.

Our gacha platform is accessible from anywhere with an internet connection—via Android app, iOS Safari browser, or desktop—but your legal right to use our service depends entirely on your jurisdiction's law. If you are unsure whether our gacha service is permitted in your jurisdiction, you should not access or use our platform.

We reserve the right to restrict or terminate access to our gacha platform in any jurisdiction where we determine that offering our service would violate local law. We may also restrict access based on user location, payment method origin, or other factors related to legal compliance.

Account eligibility and user responsibility on our gacha platform

To create an account on our gacha platform, you must provide accurate personal information including your full name, date of birth, and national ID number. We verify this information against government records as part of our Know Your Customer (KYC) process. By creating an account on our gacha service, you represent that you have the legal right to use our platform in your jurisdiction.

You are responsible for maintaining the confidentiality of your gacha account credentials and for all activity that occurs under your account. If you discover unauthorized access to your gacha account, you must notify us immediately. We are not liable for losses arising from your failure to protect your account security.

Your account on our gacha platform may be suspended or terminated if we determine that you are accessing our service from a prohibited jurisdiction, or if you violate our terms of service, or if we have grounds to believe that your use of our gacha platform breaches local law in your jurisdiction.

Data protection and privacy on our gacha service

We protect your personal and payment data using standard encryption and security practices. Your account information on our gacha platform is stored securely and is not shared with third parties without your consent, except as required by law. For full details on how we collect, use, and protect your data, please refer to our privacy policy.

Our gacha platform logs all transactions, account activity, and gameplay for fraud prevention and dispute resolution. We retain these logs for the period required by law and then delete them. You may request access to your account records at any time by contacting our support team.

We comply with Indonesian data protection standards and undertake to handle your information in accordance with applicable law. If we receive a legal request for your information, we will comply with that request if required by law, and we will notify you unless we are prohibited from doing so.

Our gacha payment and withdrawal policy

We accept deposits via six major Indonesian e-wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—and via virtual-account transfers at mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly for e-wallet payments and typically within one to two hours for bank transfers. We do not charge deposit fees on our gacha platform.

Withdrawals on our gacha service are processed to the same payment method you used to deposit. Before your first withdrawal, we verify your identity and bank account. Subsequent withdrawals may be subject to review to prevent fraud and money laundering. Most withdrawals complete within standard banking hours, but some may require additional verification depending on the amount or circumstances.

We do not charge withdrawal fees on our gacha platform. The amount you request to withdraw is the amount you will receive, subject to banking limitations and currency conversion if applicable.

Our gacha limitations of liability and dispute resolution

We provide our gacha platform on an "as is" basis. We make no warranty that our service will be uninterrupted, error-free, or free from viruses or harmful code. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our gacha platform.

If you have a dispute regarding a transaction, game result, or account matter on our gacha service, you may contact our support team with details. We will investigate the matter and respond within a reasonable timeframe. If the dispute cannot be resolved through our support process, you may pursue other remedies available under your jurisdiction's law.

Our gacha platform is available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

Contact and legal inquiries regarding our gacha platform

If you have legal questions, compliance concerns, or wish to report a violation of our terms, you may contact our support team through the methods listed in your gacha account settings. We review all legal inquiries and respond during our standard operating hours.

This legal notice is subject to change at any time. We will update this page if our legal position or service availability changes. Continued use of our gacha platform after changes to this notice constitutes your acceptance of the revised terms.