gacha Platform Account Terms

When you open an account on our gacha platform, you agree to these terms. Our gacha service operates under specific rules about account opening, deposits, withdrawals, and dispute resolution. We require account holders to verify their identity, link a payment method, and comply with their own jurisdiction's law. These terms explain what we expect from you and what you can expect from us on our gacha platform.

Our gacha platform is available only in jurisdictions where online gaming is permitted by local law. You are responsible for verifying that your access and use comply with your jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether our gacha service is available in your area, do not open an account.

Read these terms carefully before you create your gacha account. By opening an account and using our gacha platform, you accept all terms and conditions outlined below.

Account opening and identity verification on our gacha platform

To open an account on our gacha platform, you must be at least eighteen years old and provide your full legal name, date of birth, and national ID number. Our gacha system verifies this information against Indonesian government records. We may request additional documentation to confirm your identity or address.

When you register on our gacha platform, you create a username and password. You are responsible for keeping your password confidential. If you believe someone else has accessed your gacha account, notify our support team immediately. Our gacha platform uses two-factor authentication to protect your account—you must confirm a code sent to your registered phone number when you log in on a new device.

You may only open one gacha account. If we discover that you have opened multiple accounts or used false information to register, we will suspend your gacha account and forfeit any balance. Account holders agree that all information provided to our gacha platform must be accurate and up to date.

Deposits and payment methods on our gacha platform

Our gacha platform accepts deposits via six Indonesian e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual accounts (mobile banking, local payment, online payment, e-wallet). When you deposit on our gacha platform, the funds are added to your account balance immediately. We do not charge deposit fees—the amount you transfer is the amount you receive.

You must link a payment method to your gacha account before you can withdraw. The payment method you link must be registered in your own name. Our gacha platform will not process withdrawals to accounts belonging to third parties. If you change your linked payment method, our gacha system will verify the new account before we process any withdrawals to it.

Account holders agree that all deposits on our gacha platform are final. Once funds are added to your gacha account balance, we do not refund deposits except in cases of system error. If you believe a deposit was processed incorrectly, contact our support team with proof of the transaction.

Withdrawals and account balance on our gacha platform

You may withdraw your gacha account balance at any time, subject to verification. All withdrawals return to your linked payment method—the same e-wallet or bank account you used to deposit. Our gacha platform does not charge withdrawal fees. The amount you request to withdraw is the amount you receive.

Withdrawals on our gacha platform are subject to verification windows. Our gacha system reviews your account activity, linked payment method, and withdrawal history before processing. Most withdrawals complete within standard banking hours. We do not process withdrawals during banking holidays, and we are not responsible for delays caused by your bank or payment provider.

If your gacha account balance is negative due to an ongoing bet or game round, you must wait for that round to settle before you can withdraw. Our gacha platform will not allow withdrawals that would leave you unable to cover active stakes.

Game rules and fair play on our gacha platform

All games on our gacha platform—slot games, live-dealer tables, sports markets, and numbers games—operate under published rules. Our gacha slot games use certified random-number generation. Our gacha live-dealer tables employ real dealers in multi-camera studios. Sports markets and numbers games are based on official results from external sources.

Account holders agree that all results on our gacha platform are final once a round settles. Our gacha system does not replay rounds or reverse decisions. If you have a question about a specific result, you may request a hand history or match replay from our gacha support team. Our gacha platform logs all rounds and maintains records for dispute resolution.

We reserve the right to suspend or close your gacha account if we suspect fraudulent activity, account abuse, or violation of our terms. Prohibited activities include using automated software to play, collusion with other players, or placing stakes on account outcomes you control.

Dispute resolution and our gacha support

If you have a dispute with our gacha platform, contact our support team through the methods listed in your account settings. Describe your issue, provide relevant dates and times, and attach any screenshots or transaction records. Our gacha support team will investigate and respond within one business day.

If our gacha support team's decision does not resolve your dispute, you may escalate to our compliance officer. Our gacha compliance team will review the evidence and make a final determination. Most disputes are resolved within five business days.

Account holders agree that all disputes must be raised within thirty days of the event in question. Our gacha platform will not investigate or refund disputes reported more than thirty days after they occurred.

Jurisdiction and applicable law for our gacha platform

Our gacha platform is available only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

These terms are governed by Indonesian law. Any dispute arising from our gacha platform will be resolved according to Indonesian legal principles. By opening an account on our gacha platform, you agree to submit to the jurisdiction of Indonesian courts if necessary.

Our gacha platform reserves the right to modify these terms at any time. If we make material changes, we will notify you via email or in-app message. Your continued use of our gacha platform after such notice constitutes acceptance of the modified terms.

Data protection and account privacy on our gacha platform

Our gacha platform protects your account data using standard encryption and secure servers. We do not share your personal information with third parties without your consent, except as required by law. Your account credentials, payment details, and game history are stored securely on our gacha servers.

When you open a gacha account, we collect your name, date of birth, national ID number, phone number, and linked payment account details. We use this information to verify your identity, process deposits and withdrawals, and comply with legal obligations. Our gacha platform may also use your information to contact you about account issues or promotional offers—you can opt out of marketing messages in your account settings.

Account holders from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta all access our gacha platform under the same data protection standards. We maintain the same encryption and security practices regardless of your location within Indonesia.

Bonus terms and promotional offers on our gacha platform

Our gacha platform may offer bonus funds or promotional rewards to new and existing account holders. Any bonus offer comes with specific terms—minimum stake requirements, game category restrictions, or validity periods. Our gacha support team will explain bonus terms before you accept any offer.

Bonus funds on our gacha platform are credited to your account balance but may have withdrawal restrictions. You must meet the stake requirement before you can withdraw bonus funds. If you close your gacha account or request a withdrawal before meeting the requirement, any unused bonus will be forfeited.

Our gacha platform reserves the right to withdraw bonus offers or change bonus terms at any time. Promotional campaigns may be limited to specific dates or player segments.

Account closure and final terms on our gacha platform

You may close your gacha account at any time by contacting our support team. Before we close your account, you must withdraw your entire balance or instruct us to donate it to charity. Once your gacha account is closed, we will delete your data according to Indonesian data protection standards.

Our gacha platform may close your account if you violate these terms, engage in fraudulent activity, or fail to comply with verification requirements. If we close your account due to violation, we may forfeit any remaining balance.

By using our gacha platform, you acknowledge that you have read, understood, and agreed to all terms outlined above.