gachaPrivacy Policy

This page describes what we collect when you use gacha and how we keep that data protected. We at gacha collect personal information only to operate our platform, process your deposits and withdrawals, verify your account, and comply with Indonesian law. We do not sell your data to third parties, and we do not share it except where required by law or to process your transactions.

Our gacha platform handles sensitive information—your national ID number, bank account details, payment method credentials, and transaction history. We protect this data using standard encryption, secure servers, and access controls. Our staff can access your account information only when necessary to resolve a support issue or process a withdrawal.

This policy covers what we collect, how we use it, who we share it with, how long we keep it, and your rights. If you have questions about our gacha data practices, contact our support team using the methods listed in your account settings.

What data we collect on our gacha platform

We collect your full name, date of birth, and national ID number when you register on our gacha platform. We verify this information against Indonesian government records to confirm your identity. We also collect your phone number and email address so we can send you account notifications and support messages.

When you deposit funds into our gacha account, we collect your payment method details—your e-wallet account number, bank account number, or virtual-account reference. We store this information securely so we can process your future deposits and withdrawals. We also log every transaction: the amount, the date, the payment method, and the outcome.

Our gacha platform logs your gameplay activity—every spin, every hand, every stake you place, and every payout you receive. We keep these logs so we can provide you with a transaction history and so we can investigate any disputes about game results. We also collect your IP address and device information so we can detect fraud and unauthorized access.

How we use your data on our gacha service

We use your personal information to operate our gacha platform. We verify your identity to prevent fraud and money laundering. We use your payment method details to process your deposits and withdrawals. We use your transaction history to generate your account statements and to investigate any disputes.

We also use your data to comply with Indonesian law. We may be required to share your information with government agencies, tax authorities, or law enforcement if they request it. Our gacha platform does not resist such requests—we comply with lawful orders.

We use your email and phone number to send you account notifications—confirmations of deposits, withdrawal approvals, and security alerts. We do not send marketing emails unless you opt in. You can manage your notification preferences in your account settings on our gacha platform.

Third parties and data processors on our gacha platform

Our gacha platform uses third-party payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we share your transaction details with those e-wallet providers. When you transfer funds to a mobile banking, local payment, online payment, or e-wallet virtual account, we share your transaction details with those banks. These third parties process your payment according to their own privacy policies.

Our gacha servers may sit outside your jurisdiction. We use cloud infrastructure to store your account data, transaction history, and game logs. This infrastructure is located in multiple regions for redundancy and security. Your data may be replicated across these regions, which means your information may be stored outside Indonesia.

We do not share your personal information with marketing companies, data brokers, or other third parties. We do not sell your data. The only exceptions are when we are required by law to disclose your information or when we need to share it with a payment processor to complete your transaction.

How long we keep your data on our gacha platform

We keep your account information for as long as your gacha account is active. If you close your account, we retain your transaction history for seven years to comply with Indonesian tax and financial regulations. After seven years, we delete your personal information unless we are required by law to keep it longer.

We keep your game logs and transaction records for the same period—seven years. This allows us to investigate disputes and provide you with historical account statements if you request them. After seven years, we delete these logs.

If you request account deletion on our gacha platform, we will close your account and delete your personal information after the seven-year retention period expires. We cannot delete your information sooner because we are required by law to keep transaction records for tax purposes.

Your rights regarding your data on our gacha service

You have the right to access your personal information on our gacha platform. Log into your account and view your profile, transaction history, and game logs. You can also request a copy of all your data by contacting our support team.

You have the right to correct your personal information if it is inaccurate. If your name, date of birth, or contact details have changed, update them in your account settings on our gacha platform. If you cannot update them yourself, contact our support team and we will make the correction.

You have the right to close your gacha account at any time. Once closed, you cannot log in or place new stakes. Your transaction history remains on our servers for seven years for tax compliance, but we will not use your data for any other purpose.

Cookies and tracking on our gacha platform

Our gacha platform uses cookies to keep you logged in and to remember your preferences. These are session cookies that expire when you close your browser. We do not use cookies to track your behavior across other websites.

We use analytics tools to understand how users interact with our gacha platform—which games are popular, which payment methods are used most, and where users encounter problems. This information helps us improve our service. We do not use this data to identify you personally.

We do not use third-party tracking pixels or advertising cookies on our gacha platform. We do not share your browsing data with advertisers.

Security and data protection on our gacha service

We protect your data using standard encryption (TLS/SSL) for all data in transit. Your payment information is encrypted at rest on our servers. We use firewalls, intrusion detection, and regular security audits to protect against unauthorized access.

Our gacha staff can access your account information only when necessary to resolve a support issue or process a withdrawal. We log all staff access to sensitive data so we can detect unauthorized viewing.

If we discover a security breach on our gacha platform, we will notify affected users and take corrective action immediately. We will also comply with any legal requirements to report the breach to authorities.

Contact us about our gacha privacy practices

If you have questions about how we handle your data on our gacha platform, or if you want to exercise your rights regarding your personal information, contact our support team. You can reach us through the contact methods listed in your account settings.

Our gacha platform is available only in jurisdictions where online gaming is permitted by local law. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

We may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on our gacha platform. Your continued use of our service after such changes constitutes your acceptance of the updated policy.